Monthly uptime reports for clients
Last reviewed 9 November 2026
If you sell website care or maintenance plans, a short monthly report is the proof that the plan is working. It should take you no time to produce and less than a minute for the client to read.
What to include
- Overall uptime for the month, as one number.
- Per-site uptime and downtime, if the client has more than one site (shop, booking page, landing pages).
- Incidents: when, how long, and the cause in plain words.
- Average response time, so slow months stand out.
- SSL certificate and domain expiry dates, with anything due soon highlighted, so renewals are agreed before they become outages.
- Your branding or theirs: logo and colour, no third-party “powered by”.
Only count confirmed downtime
A single failed request is often a network blip. Re-check before you count it, or the report will show outages that never happened, and the client will ask about them.
Make it easy to read and forward
A no-login link works on a phone and can be forwarded to whoever pays the invoice; a PDF suits clients who file everything. Send it at the start of each month for the previous month.
How SteadySite does it
Create a client with their name, logo and colour, and assign their sites. SteadySite builds a monthly report for that client with the items above and gives you a signed no-login link and a print-ready PDF. Downtime only counts after a confirming re-check. See the live sample report for a fictional agency. Pro includes 10 clients and Agency unlimited clients; on Free, your account gets one report.
Frequently asked questions
What should a website uptime report for clients include?
Overall and per-site uptime, downtime and incidents with causes, average response time, and upcoming SSL certificate and domain expiry dates, in your or the client’s branding.
How do I send clients a monthly uptime report automatically?
Use a monitor with per-client reports. In SteadySite you create a client, assign their sites, and share the monthly report as a no-login link or PDF; see steadysite.dev/r/demo for a sample.
Uptime, SSL and domain expiry, in one report per client
Start with 10 free monitors. Commercial use allowed, no credit card.